In the past year, we have seen a spike in the return of “defective” extenders. This trend upset our sales and management team because there had to be a reason. The technical support staff collected all the defective units, ran some tests and came to an interesting conclusion. So interesting, that I wanted to include it on this blog as an example of the lengths our customer service team goes for our customers.

The technical staff found that all but one was NOT defective and after talking with one of the installing companies’ job supervisors on how these were being installed our tech staff cleared up the entire issue.

A customer asked this question: How does HDBaseT claim 4K performance when it does not support 18 Gbps?

Well now that is a very good question.

I know I have posted about 4K versus UHD and all the confusion that surrounds this subject previously and it seems like this issue is not any clearer for our customers. In the helping our customers make more educated purchases when it comes to this new technology, let us revisit this 4K/UHD issue one more time by using an actual issue that came up in our office.

Our staff wrapped up the CEPro Top 100 Summit in National Harbor, Maryland today. We are all getting excited for our next show CEDIA in Dallas, TX.

Lists are always popular on blogs but lists can also be boring. This list is informative and important, just like our staff! Please leave comments and let us know if you agree.

1. 

   HDM-DAD

   What it does — verifies that all the EDID signals have the necessary integrity.
   Problems Solved — Provides analysis of the Low Speed Data Stream which includes the 5 volt feed from the source to the display, the Hot Plug Detect return voltage from the display to the course, the Data line and Clock feed. The LED display lights on the top of the case indicate the status of these EDID components. If there are issues with any of these feed the DAD will repair them.

2. 

   HDM-JRPLUS

   What it does — Less expensive EDID repair tool to leave at the job site to solve all the same issues of the HDM-DAD.
   Problems Solved — Audio drop outs, long sync times between sources, “HDCP not supported” issues on your display screen, “Mode not supported” on your display screen, “Mode out of range” on your display screen, black screen on your display and Picture and Sound drop out for a few seconds and then returns are all solved by this product. The HDM-VI2 is fully HDMI® 2.0, 18 Gbps compatible meaning this product will fulfill your needs of today and into the future.