Metra Home Theater Group - We've Got You Covered with a 12 year warranty

Metra Electronics offers an industry-leading 12 year “2-STEP” warranty which protects the purchaser from any defects in materials or workmanship for twelve years from the date of purchase.

This warranty applies only to the following products:

  • HDM-GA2

  • CS-HDBT2UR-120

  • CS-HDFBREXT-VLC

  • CS-HDBTP2UKA-70

  • CS-HDBTP2UK-70

  • CS-1X2HDMSPL5

  • CS-1X4HDMSPL5

  • CS-1X16HDMSPL

  • CS-HDM3X1SW4

  • CS-HDM5X1SW4

  • CS-HDM4X1ASW4

  • CS-44MHDBTS

  • CS-88MHDBTS

  • CS-RECHDBT

  • CS-44M

  • CS-88M

Who is covered?

The original purchaser of the product from the date of purchase.

What is covered?

Any defect in the design, construction, or workmanship of the product that causes it to fail to perform as represented at the time of sale.

What is not covered?

Damage to the product caused by disassembly, accidents, abuse, misuse or modification of the product, and of course, and “act of God” such as a power surge, destructive storm or fire, etc. Metra will inspect the product upon return to determine whether any of these conditions are present and inform the purchaser of this fact.

Step 1

To participate in the 12 year warranty program, all you have to do as the purchaser is to return the enclosed Registration Card to Metra Electronics at the address given below. Please note that proof of purchase is required, by providing a copy of the sales receipt from the Metra Re-seller or Metra itself, if a direct purchase.

Step 2

If any problem with the product occurs, simply call Metra at the Warranty Hot Line Number listed below. A representative will discuss the issue with you and provide an RMA (Returned Merchandise Authorization) number for return of the product along with instructions on how to use the enclosed return label, which is good for use in the US for all states excluding Alaska and Hawaii.

Upon receipt of the returned product, Metra will examine the product and if defective for any reason as stated above, it will, at its option, either repair the product or provide a replacement product free of charge. If the product is no longer being manufactured or available, then Metra will attempt to replace the product with a similar product of like use and cost, if the product cannot be repaired. Note: Some products may be subject to changes in technology which makes replacement impossible.

Still Have Questions?

Any questions regarding this warranty that could not be answered by a representative on our “hotline” should be addressed to: HT Warranty Department, Metra Electronics Corporation, 460 Walker St., Holly Hill, Florida, 32117. We promise a written answer to any question. Please provide an email address if you have one for ease of return response.

METRA’S WARRANTY HOTLINE

386-257-2930 OR HTSUPPORT@METRAHOMETHEATER.COM