RESI Award

Metra Home Theater Group is a leading source of electronics accessories for over 65 years, and this longevity is greatly due to the manufacturer’s investment in taking the time to understand the needs of residential integrators. We believe that customer service and technical support includes professional troubleshooting and brainstorming installation questions right alongside the customers. Product manager Brent McCall—who picks up the customer service line from 8 am to 10 pm seven days a week—understands that integrators need to both comprehend the installation inside and out as well as look great in front of their client. McCall, who has been in the industry since 1978, is comfortable taking application specific questions, working out contingencies, or even flow charting the system to take an overhead view and find the best solution. Metra Home Theater Group excels at customer service because their team appreciates the opportunity to discuss the many facets of technology.

We are a Residential Systems Stellar Service Award winner due to this dedication to customer service. Congratulations to all the staff on receiving this award. The entire staff’s dedication to customer service is what makes Metra Home Theater Group stand out from the competition.