Customer Service: Our Edge Over the Competition
Wednesday, December 17, 2014 7:33:21 PM America/New_York
Have you ever purchased a product and got home or to the job site and found that you have issues but can’t get support? Then you call the help line only to get a computer or even worse some foreign help center?
This is one example of how Metra Home Theater Group stands out from the pack when it comes to customer support. We have (GASP!) live people in our office that answer the phones, one of which is our head tech and product guy Brent McCall. Brent has been in the electronics industry for 40+ years playing every role from sales and support, to product design and installation. He is an important part of the exemplary customer service that Metra Home Theater Group provides to its customers.
Happy Holidays from Metra Home Theater Group
Tuesday, December 23, 2014 7:29:00 PM America/New_York
Metra Home Theater Group wishes everyone a
Happy Holiday Season!
If you are attending CES in January,
come see us at booth #12434
Metra Home Theater is Exhibiting at CES 2015
Tuesday, January 6, 2015 7:19:47 PM America/New_York
Today is the first day of the Consumer Electronics Show in Las Vegas and Metra Home Theater Group is ready for the crowd to visit booth #12434. Some of the staff flew out here on December 27th to begin putting together the booth. Here is picture of the booth in progress with one of our hard working staff.
We kick off our year at this tradeshow and it is always a great show. We have a feeling that it is going to be the best show to date. Why you might ask? Well, for starters the booth was up WAY ahead of schedule something that has not happen in a long time. Everyone is calm, relaxed and rested for the show to kick off January 6th at 10 am. Also, we are exhibiting our new kits. Our customers wanted kits and we delivered Spyclops and 4K Accessory Kits. In addition, as the industry leader for 4K accessories, we are showing our Ultra HD cable line at CES. These HDMI® high speed cables are designed for HD connections utilizing displays with 4K/60 capability for superior high definition picture and sound.
Read MoreCES 2015 Wrap Up
Friday, January 16, 2015 7:14:52 PM America/New_York
Whew! CES 2015 was a whirlwind of excitement and it set the tone for 2015. The booth was the best one yet. Professional booth builders were shocked to learn we build our own booth. Some booths built by professional booth builders did not look as great. Our booth got some attention at CES which lead to a great way to kick off 2015.
Read MoreCustomer Service - Metra's Key to Success
Tuesday, January 27, 2015 7:08:25 PM America/New_York
Metra Home Theater Group is a leading source of electronics accessories for over 65 years, and this longevity is greatly due to the manufacturer’s investment in taking the time to understand the needs of residential integrators. We believe that customer service and technical support includes professional troubleshooting and brainstorming installation questions right alongside the customers. Product manager Brent McCall—who picks up the customer service line from 8 am to 10 pm seven days a week—understands that integrators need to both comprehend the installation inside and out as well as look great in front of their client.
